30-Day Money-Back Guarantee
Eligibility: Our 30-day money-back guarantee applies exclusively to Web Hosting services.
Condition: If you are dissatisfied with our Web Hosting services for any reason within the first 30 days of service, you are eligible for a full refund.
Requirement: To initiate a refund, you must request service termination in writing via email or through our support ticket system. You are also required to provide a specific reason for your cancellation to help us understand your decision and improve our services.
Exclusions: The 30-day money-back guarantee does not cover domain registrations, renewals, transfers, SSL certificates, or any processing fees. These services are non-refundable.
Discretion: We reserve the right to determine the validity of your reason for cancellation and whether both parties have taken reasonable steps to address any issues leading to the cancellation request.
Refund Processing: Once a refund request is submitted, please note that it may take up to 7-10 business days to process your refund.
Payment and Renewal Notices
All services are prepaid. Renewal reminders will be sent via email from 30 to 1 day before the renewal date. Failure to renew your services on time may result in additional late fees.
Accounts Termination and Refunds
Prorated Refunds: If Enzhost fails to provide the agreed-upon services, a prorated refund will be granted for the unused portion of the service.
Violation of Policies: No refunds will be issued if your service is suspended or terminated due to a violation of our policies.
Cancellation Request: Upon submitting a request for account cancellation, your account will be immediately suspended and deleted from our system within 30 days.
Multiple Accounts: If you have multiple accounts and one or more are in arrears, Enzhost reserves the right to suspend all accounts until full payment is made. No refunds will be issued in such cases.
Excessive Use of Resources
If your account is found to be using an excessive amount of resources, leading to suspension or termination, no refunds will be provided.
Second-Time Use
Refunds are only provided once for any product. If you use our service for a second time, you will not be eligible for a refund.
Overage Charges and Service Upgrades
You will be notified if your account exceeds its resource allocations. Failure to upgrade or reduce usage may result in suspension. No refunds will be provided for suspensions due to overage charges.
